Privacy policy

This policy explains what personal information Jaden Services collects through this website, why we collect it, and what we do with it. It covers this website only. Buying at one of our counters is an ordinary in-person transaction.

The short version

This website is a product catalogue. There is no account to create, no cart, and no payment. You can browse the whole site without giving us anything. The only place we ask for personal information is the enquiry form, and we use what you put in it to answer you — nothing else.

What we collect

When you send an enquiry

We ask for, and store:

• Your name
• Your phone number
• Your email address, if you choose to give one — it is optional
• Which of our two counters you prefer, if you tell us
• The message you write, and the product page you sent it from

We use this only to respond to your enquiry — to confirm price, stock and availability, and to get back to you. We do not add you to a mailing list, and we do not send marketing on the strength of an enquiry.

When you simply browse

Our hosting provider records standard technical information for every request — IP address, browser type, the page requested, and the time. This is used to serve the site, keep it available, and protect it from abuse. We do not use it to identify you, and we do not build a profile from it.

This site sets no advertising or tracking cookies, and does not use third-party advertising or social media tracking pixels.

Spam protection

The enquiry form is protected by Cloudflare Turnstile, which checks that a submission comes from a person rather than an automated script. It does not track you across websites.

Who else is involved

This website runs on Cloudflare, which hosts the site, stores enquiries, and delivers the pages to you. Enquiry notifications are sent to our own email. We do not sell personal information, and we do not disclose it to anyone else except where we are required to by law.

Cloudflare operates a global network, which means data may be processed on servers outside Australia.

How long we keep it

Enquiries are kept while they are useful for serving you and for our ordinary business records. If you would like an enquiry deleted, ask us and we will remove it.

Accessing or correcting your information

You can ask what personal information we hold about you, ask us to correct it, or ask us to delete it. Contact us using the details below and we will respond within a reasonable time. If you are not satisfied with how we have handled a privacy matter, you can raise it with the Office of the Australian Information Commissioner.

Changes

If this policy changes, the updated version will appear on this page.

Contact

Jaden Services · ABN 71 605 205 338
230 Hamilton Road, Fairfield Heights NSW 2165
0437 004 170 · info@jadenservices.com.au